These Terms of Service (the “Terms”) govern your use of HunterFlow (the “Service”), operated by Sergei Rakov Information Technology (“we”, “us”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorised to accept these Terms for it, and “you” means that company.
1. The Service
HunterFlow is an AI recruiting assistant. It helps you describe a role, find candidates through the professional accounts you connect, contact them and reply on your behalf, ask screening questions, run voice interviews with an AI interviewer and summarise the results for you.
2. Your account
- You must be at least 18 years old and use the Service for business purposes.
- Give accurate account information and keep your password secure. You are responsible for activity under your account.
- Tell us promptly at support@hunterflow.si if you suspect unauthorised access.
3. Connected accounts
You may connect third-party accounts to the Service, such as a professional networking or email account. Actions you set up — searches, profile views, invitations and messages — are then carried out from that account on your behalf. You sign in through a secure page of our integration partner; we do not receive your password. You connect an account at your own discretion and remain responsible for complying with that platform’s terms. A platform may limit or restrict your account; we cannot guarantee how it will treat your account, and we are not liable for restrictions it places on it.
4. Candidate data and your responsibilities
You decide which candidates to contact and for what roles. How we handle candidate data is described in our Privacy Policy. You are responsible for:
- having a lawful basis to contact and assess candidates, and giving any notices the law requires;
- the roles and content you ask the Service to communicate;
- not using the Service to discriminate unlawfully or to make decisions that the law does not allow to be automated;
- your hiring decisions.
5. AI-generated content and assessments
Messages, screening questions, fit scores, interview summaries and recommendations are generated by AI and may be incomplete or wrong. They are there to support your judgement. The Service does not make hiring decisions: all decisions about whom to interview, hire or reject are made by you, and you are solely responsible for them and their consequences. We are not a party to any employment relationship. Some messages are sent automatically on your behalf (for example first outreach, replies to candidates and interview invitations), and you can take over a conversation at any time.
6. Voice interviews
Before an interview starts, the candidate is told that they will speak with a virtual assistant and that the conversation is recorded. Starting the interview is the candidate’s choice. Recordings, transcripts and analyses are made available to you for review. You must not use voice interviews where local law requires consent or notices that you have not obtained or given.
7. Acceptable use
You must not:
- use the Service for spam, harassment or any unlawful purpose, or to advertise roles that do not exist;
- send content that is misleading, discriminatory, defamatory or infringes anyone’s rights;
- try to break, overload, reverse engineer or get around the limits or security of the Service;
- resell the Service or share an account between unrelated businesses without our written agreement.
8. Plans, minutes and payment
- Trial. A new account gets 60 interview minutes and outreach to 100 new candidates free of charge, with no card and no expiry. One trial per person or company; we may end a trial that is being abused.
- Packages. Paid packages are monthly subscriptions. Each package includes a number of interview minutes and a number of new candidates you can reach out to per billing period. A candidate counts once, when you first send them to outreach; replies, reminders and interview invitations do not count. Current prices are shown on the Billing page. Fees are charged in advance at the start of each period to your card through our payment processor, Stripe. Prices are shown without VAT or other taxes; where a tax applies, it is shown on the invoice.
- How minutes are counted. Interview minutes are counted per started minute of an interview call. Calls shorter than 2 minutes and test interviews you run on yourself are not counted.
- Carry-over. Unused included minutes carry over once to the next paid period and expire at its end; carried-over minutes are used first. Trial and custom-plan minutes and unused new-candidate outreach do not carry over.
- Running out of minutes. When your minutes run out, new interview invitations are put on hold and sent automatically once minutes are added (if the conversation has moved on in the meantime, we flag the candidate for you instead). Interview links already sent keep working. On a paid package, minutes used beyond the package are charged as overage at the per-minute rate of your package shown on the Billing page, on your next invoice or on a separate invoice.
- Upgrades take effect immediately after payment. You pay the difference for the rest of the current period and receive a proportional share of the extra minutes. Downgrades take effect at the start of the next period.
- Cancellation. You can cancel at any time under Manage billing. The cancellation takes effect at the end of the current period; your package stays available until then, and outstanding overage is invoiced.
- Failed payments. If a payment fails, new interview invitations are paused until it succeeds. If payment still fails after retries, the subscription may be cancelled.
- Price changes. We will give you at least 30 days’ notice of a price change; it applies from your next billing period after the notice.
- Refunds are covered by our Refund Policy.
Custom (Enterprise) plans may be agreed in writing; where such an agreement conflicts with these Terms, the agreement prevails.
9. Your content and our rights
You keep all rights in the job descriptions, messages and other content you put into the Service. You give us the rights needed to host, process and transmit that content to provide the Service. The Service itself, including its software and design, remains ours. If you send us feedback, we may use it without obligation to you.
10. Third-party services
The Service relies on third-party services such as professional networks, payment, email, messaging and AI providers. We are not responsible for their availability or for changes they make that affect the Service.
11. Changes to the Service; suspension and termination
We continuously improve the Service and may change or remove features. We may suspend or close an account that breaches these Terms or puts the Service, other users or candidates at risk; where reasonable we will tell you first. You may stop using the Service and close your account at any time by writing to support@hunterflow.si. If we close your account without cause, we refund the unused part of any prepaid period.
12. Disclaimers
The Service is provided “as is” and “as available”. To the extent the law allows, we make no warranties that it will be uninterrupted or error-free, that AI output is accurate, or that you will hire any candidate.
13. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
14. Indemnity
You will compensate us for claims by third parties arising from your content, your use of candidate data or your connected accounts, or your breach of these Terms.
15. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Before going to court, please contact us so we can try to resolve the issue informally. Any dispute that cannot be resolved this way is subject to the exclusive jurisdiction of the courts of Dubai.
16. Changes to these Terms
We may update these Terms. For material changes we will notify you by email or in the Service at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.
17. Contact
Help with the Service: support@hunterflow.si. Billing: billing@hunterflow.si. Everything else: info@hunterflow.si.