HunterFlow packages are monthly subscriptions paid in advance. You can cancel at any time; the cancellation takes effect at the end of the current billing period. We do not refund partial periods or unused minutes, except in the cases below.
Free trial
The trial needs no card and is never charged.
Cancellation
Cancel under Manage billing on the Billing page. Your package stays available until the end of the period you have paid for, and you will not be charged again, except for overage minutes used before the end of that period.
Upgrades and downgrades
- An upgrade is charged pro rata for the rest of the current period. It is not refundable once the extra minutes have been added.
- A downgrade takes effect at the start of the next period; the current period is not partly refunded.
Overage
Overage is charged only for interview minutes actually used beyond your package and is not refundable, except for billing errors.
When we refund
- duplicate charges;
- charges made after you cancelled;
- billing errors on our side;
- if we close your account without cause — the unused part of the prepaid period;
- where the law requires a refund.
How to request a refund
Email billing@hunterflow.si within 30 days of the charge with your account email and the invoice number. We reply within 5 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.
If you think a charge is wrong, please contact us before disputing it with your bank — we can usually fix it faster.
Custom plans
Refunds for custom (Enterprise) plans follow the written agreement for that plan.